Refunds

Last updated 21 September 2026

The guarantee

Make one piece. If it does not turn out the way the photograph says it should, email hello@hallowmori.com within thirty days and you will be refunded in full.

There is nothing to send back — these are digital files and you keep them. You do not need to send photographs, or explain yourself, or prove anything.

What the thirty days is for

It is long enough to buy the yarn, find a free weekend, and actually make something. That is the point: the guarantee is not there so you can change your mind about the purchase, it is there so you can test the writing on a real piece before you commit any more of your evenings to it.

If the thirty days runs out and you still have not had a chance to start, write to me anyway. I would rather extend it than have you feel caught out by a date.

If it is one bad round

Please write to us before asking for the refund. If a stitch count is wrong somewhere we want to know, and we would rather correct the pattern and send you the fixed file than take your money back and leave the error in place.

How to ask

Email hello@hallowmori.com from the address you bought with. Refunds are issued to the original payment method and usually appear within five to ten working days, depending on your bank.